Minimum Age For Booking: Guests must be 21 or older in order to check in unaccompanied by a parent, guardian, or other adult over the age of 21.
Payment: When you book with us, you must place a card on file to hold your room, but your card will generally not be authorized or charged until the day of your reservation. During holiday weekends or special events, your card may be preauthorized for the first night + taxes 24 hours in advance of your stay. Full payment for your stay is due upfront at check-in. We do not accept cash payments without a card on file authorized for incidentals. Cards placed on file for incidentals should not be subject to locks or security holds.
Refunds: If, for any reason, services cannot be rendered or if issues arise that cannot be remedied within a reasonable time frame, refunds or partial credits may be offered on a case by case basis.
Smoking: All of our rooms are 100% non-smoking. We do allow smoking in the outdoor areas of our property, with the exception of the area near the firepit, for safety reasons. All guests who smoke on the premises are expected to clean up after themselves. Smoking in rooms may result in a smoking fee of $250.
Pets: We do NOT accept pets under any circumstances. We DO accept service animals as defined by the ADA. Service animals are working animals who perform tasks required because of a disability. Service animals do not include animals whose sole function is comfort or emotional support. Evidence of the presence of pets in our rooms may result in a fee of $250, per animal.
Privacy: Queens Court Inn values the privacy and comfort of all guests. While we encourage guests and visitors who wish to take photos/videos of their stay, guests and visitors may not photograph or record other guests and/or hotel staff without first obtaining their consent. This applies to traditional photography and filming as well as livestreaming, etc. Guests who do not respect the privacy of others may be asked to leave.
Disorderly Conduct: Conduct that results in major disturbance to other guests and/or damages/losses to Queens Court may result in a penalty of $250 or more to be determined on a case-by-case basis. Other conduct that does not rise to the level of major disturbance but nonetheless creates a hostile or unwelcoming environment for hotel guests or staff, including but not limited to abusive language, vulgar displays, harassment of guests and/or staff, etc., may simply be asked to leave and/or declined hosting in future.
Legitimate Use of Rooms: Rooms are sold with the expectation that guests will make use of them in a routine, reasonable manner. Rooms are NOT intended for the hosting of parties, nor for commercial use by guests for the sale of goods or services. Renting a room at Queens Court does not grant guests the right to make commercial use of our property for the promotion of any business, brand, social media account, etc.
Cancellation Policy: We require 24 hours notice for free cancellation. This is based on our 3 PM check-in time. As long as your reservation in cancelled by or before 3 PM the day BEFORE your reservation begins, there is no charge. After this time, you may be subject to a charge of 1 night + tax, regardless of the length of stay.
Check-In/Check-Out Times: Check-in officially begins at 3 PM every day. We do not guarantee availability of rooms prior to 3 PM, but we will always do our best to accommodate early check-in requests when possible. There is no extra charge for early check-in, as it is provided strictly on an as-available basis. Guests are expected to check our by 11 AM at the end of their stay, but late check-out requests are honored on the same basis as early check-in requests.
Office & Pool Hours: Under normal circumstances, the pool will open when the office opens each morning around 8:30 AM and will close when the office closes. During the summer time, closing time will generally be around 10 PM, although we reserve the right to close the office and/or pool earlier during slower periods of the off season and/or as needed year round. Pool will be closed overnight and off limits for use while the office is closed, for safety reasons. Pool use is prohibited when the gates are locked. Please note that the pool area is on our security feed at all times. For safety and liability reasons, we are required by law to close the pool area any time audible thunder is detected in the vicinity of our property.
Refusal of Service: As a private business, Queens Court reserves the right to refuse service at any time for any reason. If a prospective or current guest is refused service or asked to leave for any reason, a refund may be offered on a case by case basis but is NOT guaranteed.
Liability: Queens Court Inn and Management/Staff thereof assume no responsibility for accidents, injuries, theft, or loss due to any cause.
